Customer Service

Member Benefits

As an exclusive Marajó® Member, you receive the following benefits:

  • Regular Savings – Save up to 58% on every auto-delivery order
  • Convenient Auto-Delivery Service – Control your shipping frequency and delivery schedule
  • Easy Customization – Change the products in your kit at any time
  • 30-Day Money-Back Guarantee on every shipment (minus shipping and handling)

Convenient auto-delivery Service

The auto-delivery program is one of the many Marajó® membership benefits. It automatically ships your favorite Marajó® products to your door at the frequency that works best for you. You can also reschedule or customize future shipments at any time. It’s a simple way to ensure you get the products you want, when you want them. You can change or cancel your auto-delivery service anytime by contacting customer service via chat or at 888-525-6606.

Easy Customization

Get only the products you want, when you want them. It is completely flexible and there are no minimum product requirements. Create a kit with only the products you choose. The choice is yours. You can also change the number of items in your kit anytime. Call 888-525-6606 to customize your kit.

30-day money-back guarantee

If for any reason you're not completely satisfied, just return the containers within 30 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.

Shipping and Returns

How often can I get my kit shipped to me?

After receiving your introductory kit, you may adjust your auto-delivery frequency to suit your individual usage. You can schedule your subsequent kit to ship every 4 to 20 weeks. We will ship you a new kit every 12 weeks if you don’t change your shipment interval. It’s entirely up to you.

Can I add items to my next shipment?

Yes, you can add new products to your kit anytime, after receiving your introductory kit. Simply call customer service at 888-525-6606 to add the product you want to your kit. The item will be included in your next shipment. If you want the product immediately, you can let the customer care expert know you'd like to ship now. They will happily ship the item to you immediately or send you the entire kit. The choice is yours.

How do I return my products?

With our 30-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s), even if empty, within 30 days of receipt, for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:

Marajo Returns
6 Commerce Way
Arden, NC 28704

We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Once received please allow 7 business days to process your refund.

How can I change or cancel my order?

If your order has not shipped yet, you can make changes by calling us at 888-525-6606. If you'd like to cancel any future orders, you can do so by accessing our online chat feature or you can call us at 888-525-6606. If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase just return the containers within 30 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling).

Frequently Asked Questions

How does Marajo work?

Marajó’s Pracaxi Oil Extract contains reparative nutrients and lipids that seal the hair cuticle for smooth, shiny healthy-looking hair.

Do Marajo products contain any fragrances?

Yes, the products are not fragrance-free.

Can I use Marajo every day?

Yes, it is gentle enough to be used daily, but you may find you can use it less frequently than other products, and still maintain great results.

Can Marajo be used on any kind of hair (dry/oily, fine/thick, long/short)?

Yes, it can used on all types and lengths of hair.

Can I use Marajo if my hair is color treated?

Marajo is designed to not strip hair of color, but for questions, please ask your hair colorist.

Are your products tested on animals/are they cruelty free?

Marajo products are not tested on animals.

Is Marajo gluten-free?

The products are not gluten-free.

Does Marajo contain nuts? Or soy?

Yes, Marajo contains Pracaxi nut extract and soy.

Do any Marajo products contain Phthalates?

There are no added Phthalates.

Are your products made with all natural ingredients? Are they certified organic?

The products are not all natural and not certified organic.

Are the products paraben free?

No, the products are not paraben free.

Contact Us

Have a question about your order, a specific product, or just can’t find what you’re looking for? Our Marajó® Customer Care team is here to help! Our Customer Care experts are available 7 days a week from 8am until Midnight (EST).